Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Customized products such as patterns , dimensions, or bracket sample cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Good with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Shipping Carrier	Country	Shipping Time
Fedex	USA	8-12 Days
UPS	USA/Canada	6-8 Days
UPS	Australia	7-10 Days
UPS	European Countries	25-35 Days
EUB Post Service	Global	20-30 Days

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to Our overseas warehouse.

Pick Up

If you plan to pick up your package at a FedEx/UPS store, please inform us of the address before the shipment is sent out. You must call the store to confirm if they allow pickups in case the package is delivered to an invalid or refused address by FedEx/UPS.

Change Shipping Address

Please confirm the address is correct before shipment. If you need to change the shipping address after the package has been sent out, please contact us first.

Change Delivery Time/Hold On

To modify the delivery time, if you are unable to receive the package at the estimated time shown by the courier, you can directly contact the courier to change it to a more suitable date. When your order is processed and shipped, you will receive detailed information from the courier.

Please ensure that our email ([email protected]) is not folded or blocked, and keep your phone number open so that you can receive our urgent messages at any time.

Check Your Package

You must inspect every item to check if there is any damage upon arrival of the package. If the package box has been corrupted when you see it, take a photo or video to file a claim with the shipping carrier. It is recommended that you open each unit and examine it, even if the cartons look fine from the outside. If you find any damage, take some pictures or videos. Sometimes we also need your help to file a claim with the shipping carrier if the doll is damaged while shipping.

Shipping Delay

In the process of shipping our packages to our valued customers, international transportation can be affected by various factors:

• Weather and natural disasters: Severe weather conditions, such as storms, floods, or earthquakes, can cause delays or disruptions in the delivery process.
• Customs inspections (in Europe): Your package may be subject to customs inspections, which could result in additional delays or even additional fees, depending on the regulations in your country.
• Local holidays: Delivery schedules may be affected by local holidays, during which shipping carriers might not operate or have reduced hours, causing delays in package transit times.
• Political situations and regulatory changes: Changes in the political climate, government regulations, or trade policies can impact shipping routes, transit times, or even the availability of certain products in some regions.
• Unforeseen circumstances: Unexpected events such as accidents, strikes, or operational issues within shipping carriers can also cause delays in the delivery process.

We appreciate your understanding and patience as we navigate these challenges to deliver your products safely and efficiently. Rest assured, we are committed to providing you with the best possible service and support throughout the shipping process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be email to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: { North Carolina, United States }.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at { [email protected] } for questions related to refunds and returns.